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Managing our finances has never been more important.it is important Bank As technology continues to evolve, we are making our online services as easy to access as possible. But what are the main priorities when customers decide who to choose? Bank and?understand which Bank The aim behind the latest Fluro report was to rank highest overall in customer satisfaction.
From extra perks to overdraft fees, there are several reasons to choose who Bank When. Fluro research It revealed that Digital Service is the most important, with 27% agreeing online ease of use banking Features have the most impact on your decisions.
Branch availability continues to be an important factor, with 25% of respondents rating it as a factor in deciding who to fill. Bank And easy-to-use mobile continues banking Service comes in third at 23%.
Easy-to-use online services are the first aspect Britons consider when choosing an online service. Bankoverall, it is promising to see that the customer is satisfied in many respects Digital their service Bank Offers.
Digital service YOU MAY ALSO LIKE | Percentage of satisfied people |
ONLINE SERVICE FEATURES AND FUNCTIONS | 70% |
Mobile App Features and Functions | 68% |
mobile app customer service | 58% |
Waiting time for online customer service | 50% |
Online customer service communications (Chatbots, information, etc.) | 49% |
more than two-thirds of the UK Bank Satisfied with the online service features provided by the customer Bank (70%). This was followed by mobile app functionality (68%). More than half (58%) are satisfied. Bankof mobile app customer service. This is slightly higher than the percentage of satisfied people. Bankof face-to-face customer service communications (57%) and telephone communications (50%).
However, online customer service wait times (50%) and communication (49%) top the list of dissatisfied people.This ensures that these areas are Bank You may need to aim for improvement.
In this study, trust pilot The world’s largest traditional and Digital Bank See how they compare.the best Bank According to customer reviews, it includes:
rank | Bank | type | country headquarters | Trustpilot Total Review | Very good and excellent reviews (%) | Bad, bad reviews (%) |
1 | atom Bank | Digital | England | 8,015 | 94% | Four% |
2 | Monzo | Digital | England | 24,062 | 86% | 12% |
3 | Starling | Digital | England | 32,290 | 85% | 12% |
Four | Revolute | Digital | England | 119,500 | 85% | 12% |
Five | Any time | Digital | France | 5,246 | 82% | 15% |
Digital provider dominate top 10 best Bank According to customer reviews, Trustpilot has an average of 68% excellent or excellent reviews.I compared it with the conventional product Bank The average was just 16%.
UK based atom Bank ranks as the #1 service with 94% of all reviews rating it as ‘excellent’ or ‘excellent’.fellow uk Digital Bank Monzo When Starling In second place, with 86% and 85% positive reviews respectively.
Meanwhile, all of the worst ranking Bank A traditional one that further emphasizes the importance of customer satisfaction. Bank their improvement Digital Products that continue to meet customer needs.
Nick HardingFluro CEO commented on the findings:
“Online only Bank It is growing rapidly in both number and popularity.high demands on quality Digital banking The service will likely continue to grow in the coming years.purely Digital Spaces present new challenges when it comes to customer service and satisfaction.But many online are clear Bank We are working to prioritize this area to satisfy our customers.
“Purely traditional Bank Due to the extremely low ranking of customer satisfaction, Bank To keep up with modern technology.they need to expand them Digital If you want to attract and retain customers, serve them. It is also possible that more customers will look to fintech companies for services that were previously provided by fintech companies. Bank“
Francis Bignell
