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according to StatistaConsumer acceptance of digital banking continues unabated, jumping from 61.3% in 2018 to over 65% this year.
Similarly digital firstbanking tracker found that 78% of American consumers now prefer digital banking over legacy systems. The transition the numbers show is largely due to the global pandemic.
As a result, financial institutions are striving to meet consumer expectations by combining technology and humanity to deliver a better customer experience. Demonstrating this trend is that 180 of Revation’s 600+ financial customers have signed on in the last 24 months alone.
Customers include newburyport bank, beginning Republic, South state Bank, Columbia Bank When salem five.
Revation Systems provides a Digital Contact Center as a Service (CCaaS) platform for highly regulated industries.
The company’s flagship CCaaS platform, LinkLive, is purpose-built for banks and credit unions to meet the growing demand for highly secure digital communications with their customers, business partners, clients and employees.
Revation designed and built LinkLive to address the specific security, customer engagement, and digital interaction needs of today’s banks and credit unions. It balances highly regulated security requirements. Co-Founder, perry price.
The platform unifies channels such as secure messaging, voice, SMS, file sharing and co-browsing in a centralized cloud-based experience.
In addition to digital channel integration, LinkLive’s artificial intelligence (AI) capabilities streamline the agent experience, offloading the workload of less important tasks and allowing agents to focus on more complex customer support issues. increase.
LinkLive is the result of our unparalleled industry focus, continuous product innovation and years of cooperation with our banking customers that have allowed us to reach this important milestone in our history. continues Price. We are excited to continue our journey, focusing on the new challenges and opportunities that our customers bring as part of their rapid digital transformation.
LinkLive is now integrated with digital platforms and custom configured for specific digital engagement and customer service use cases.
Laurie AspinwallNewburyport Bank’s Assistant Vice President and Service Center Manager added: We are confident that you can always expect excellent service and innovation with LinkLive and Revation.
