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Karen SchuppeGroup Vice President, Customer Success EMEA at docusignhelps organizations connect and automate how contracts are prepared, signed, acted upon, and managed, and enables finance teams to deploy digital solutions to prioritize customers, streamline processes, and increase return on investment. I am looking for a way to improve it.
Financial services and banks are adopting digital solutions, but the industry is still synonymous with paper. Whether a client is opening an account, applying for a loan, or simply transferring funds, there are forms that need to be filled out, processed and submitted.
Unfortunately, many organizations are hesitant to replace traditional pen-and-paper procedures, resulting in slow document signing times, lack of visibility in the audit chain, and transaction delays. . This resulted in poor customer experience. Additionally, as the volume of documents to process increases and the time to finalize decreases, it puts additional pressure on an already overburdened finance team.
There are alternatives. Electronic signatures have been legal in the UK since the introduction of the Electronic Communications Act in 2000. Digital e-signatures can easily replace paper and ink to overcome most barriers easily, quickly and securely. DocuSign eSignature enables financial services to create a fast, frictionless contracting process that improves conversion and customer satisfaction while maintaining security and compliance.
Financial documents, whether in the form of simple change requests, loan applications, or mortgage contracts, often consist of multiple pages and signature points. Missing any of these can invalidate your processes and cause problems for your customers and your business. docusign electronic signature Expedite users through the signing process and ensure all relevant signing points are followed. This enhanced speed not only delivers a smarter customer experience, but also accelerates operational efficiency for your business.
Electronically signing documents with DocuSign eSignature gives smartphone users instant access to a wide range of financial services, providing a better customer experience than paper-based methods. Easily customizable, reusable templates reduce the need for repeated work overall, as well as the risk of errors and missing document components. Clients receive exactly what they need the first time.
File sharing with customers and colleagues is more convenient because users can see and sign on from any device wherever they are. This reduces turnaround signing time and makes the process smoother. E-signatures track the progress of every document throughout the process, eliminating the need for signers to sign in sequence.
For example, as part of its digital transformation in the UK, Santander is using DocuSign eSignature to accelerate the customer onboarding process. Prior to switching to DocuSign, new customers had to fill out his one of 39 editable PDF forms, then print, sign and return to their local branch. Santander used DocuSign to replace a cumbersome outdated process with his one dynamic online form, triggering the series of back-office steps required to approve and open new accounts.
Security is often cited as one of the reasons financial services stick to paper-based solutions. However, client documents and personal information are safer in digital form. Physical documents can be left on desks, in taxis, or other places where unauthorized users can access the data. Digital documents are encrypted and stored electronically so that only authorized persons can access them.
Organizations looking to directly reduce the amount of paper used can see real benefits from the continued use of DocuSign eSignature. For example, DocuSign and its customers have saved over 6 million trees, 55 billion sheets of paper, 22 billion liters of water, and eliminated over 2 billion kg of waste. Switching from paper to digital will reduce operational costs while helping to transform sustainability within your business.
Signing financial documents often involves authenticating the signer. By switching to electronic practices, financial services can seamlessly improve the efficiency of transactions with clients and add an additional layer of security around transactions.
DocuSign Identify is a single platform that provides digital signer identification and authentication. It can be used when opening and registering new accounts as part of loans, leases, loan agreements and even insurance contracts, making the identification process easier and faster for everyone.
Users can take full advantage of UK eIDAS (Electronic Identification and Trust Services) regulation compliant remote signing and authentication to verify personal and business identities online and verify the authenticity of electronic documents. It also helps you meet know your customer (KYC), anti-money laundering (AML), and local regulatory requirements.
Ultimately, DocuSign digital solutions help organizations connect and automate how financial transactions are prepared, signed, acted upon, and managed. This allows you to securely process invoices and expenses, transfer assets, apply for grants, and even open consumer accounts using pre-built integrations. In addition, customer data and consent can be captured accurately from the start, providing speed and ease of use for financial institutions.
Financial services are a building block of any modern economy. By embracing and accelerating digital transformation, financial institutions can cost-effectively speed up processes and deliver exciting new initiatives to their customers and employees in a more creative and secure way than ever before. increase.
Digital tools like DocuSign eSignature and DocuSign Identify make this possible. We’re redefining contracts and identity verification procedures to streamline the delivery of financial transactions and maintain document confidentiality while improving convenience and security.
