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Fintech Leaders Share Their 2022 Lessons Learned

December 19, 2022
in Fintech
Reading Time: 7 mins read

of the month Fintech Times As we look back over the past 12 months, our focus shifts to retrospectives. 2022 has certainly been a difficult year for everyone, with global economic activity experiencing a severe slowdown and inflation higher than seen in decades.

I asked the question, “What have you learned from 2022?” Fintech Times community. In his next two weeks in December, we’ll share their thoughts. Today, we share lessons learned from leaders at SigFig, IDA Ireland, IBM, Nexi, Republic Capital, Esker, and Akamai.

Mike Sha, Sigfig
Mike Sha
SigFig CEO and co-founder Mike Sha said:

Sha leads SigFig, a US-based enterprise financial technology company that develops next-generation products for financial institutions, advisors, and their clients.

Financial institutions have made a clear investment in technology, but client experience software has not only trading software acumen, but really great design work, product work, and consumer-centric products that are compelling and easy to use. You need everything you tend to do.

That DNA hasnt always permeated enterprise software. can be used to create client-provider shared software that feels more modern and dynamic.

David Gaskin, IDA Ireland
David Gaskin
David Guskin, Vice President and Head of Financial Services, US West,
IDA Ireland

Gaskin is Vice President of IDA Ireland, the Irish government’s economic development agency responsible for attracting foreign direct investment to Ireland, and head of financial services for the Western United States.

Companies have looked outside the zip code. In 2022, fintech companies will have a much broader reach to find the skilled workers they need. Some of these future employees worked from home, but other options were successfully adopted, such as setting up overseas operations where there was a supply of technical personnel easily connected to the mothership.

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“for example, remitory global, The Seattle-based digital financial services provider for immigrants and their families has staffed a new fraud and compliance center in Cork, Ireland, hiring 120 people to support its recent rapid growth. . The collaboration between companies, government agencies and academia was a big draw.

For the most part, hiring skilled fintech workers outside the U.S. costs less than in many locations in the country. We looked at GDP growth, which allowed us to pick a stable and prosperous location: Luxembourg, Ireland and Singapore top the list for 2022, with the United States in fourth.

Matt Lewis, Republic Capital
Matt Lewis
Matt Lewis, Investment Analyst, Republic Capital

An investment analyst at Republic Capital in New York, Lewis focuses on identifying equity investment opportunities in deep tech companies.

This year marks the end of the influx of cheap capital into fintech, especially over the past decade. decreased by 49% in fact setThis contraction is just beginning to flow into the civilian market.

All of this is forcing companies to go back in time and ask themselves fundamental questions: What are we good at and how can we continue to thrive? But the companies that are out there in myriad numbers and are continuing to weather this economic storm will be stronger than before.

Prashant Jajodia, IBM
Prashant Jajodia
Prashant Jajodia, IBM

Jajodia is a Managing Partner of IBM UK & Ireland and a leader in the financial services sector.

In 2022, the fintech industry has started to recover from the impact of Covid-19, but with high inflation and the start of interest rates drying up funding, the sector is moving into 2023 under difficult conditions.

At the same time, financial institutions are deepening their digital transformation, embracing hybrid cloud and artificial intelligence to ensure innovation meets customer expectations. Fintech continues to bring opportunities to help enhance the personalization of services offered by banks.

During the pandemic, banks increased their use of capabilities that support enhanced digital banking services, such as AI-powered virtual assistants. There is an increasing focus on developing highly personalized solutions, such as automated nudges that help save money and make smarter financial choices, as people feel the effects of high inflation. Such a service would be especially appreciated by bank customers.

Richard Meath, Akamai
Richard Muse
Richard Meuss, EMEA Director, Akami

Meuss is the EMEA Director of Security Technology and Strategy at cybersecurity company Akamai. Meuss has over 20 years of experience in security for some of the world’s most influential organizations. He is responsible for designing and building solutions.

This year has been a real turning point for both businesses and consumers. The retail industry saw a 264% surge in e-commerce ransomware attacks. ) expect retailers to invest heavily in security, half (49%) do not currently trust retailers to keep personal information safe, and 59% Says he will stop shopping at retail stores if he was a victim of a cyberattack.

When it comes to the FS industry, according to recently released Akamai data, web apps and APIs are among the top three most attacked verticals. As we continue to invest in open banking with the ultimate goal of facilitating a better experience, we fear that the overall attack surface is expanding.October 2021 to 2022 Through October 2019, Akamai observed a 257% spike in the volume of web app and API attacks against the industry.

The key takeaway from 2022 is that cybercriminals are looking at the best ways to increase their revenue. It does not mean that you will not receive

Steve Smith, Esker
Steve Smith
Steve Smith, COO, Esker

As Esker’s US Chief Operating Officer, Smith is responsible for all operations in the Americas and Central America. Esker is a global cloud platform and automation solutions company.

The biggest lesson learned this year is that there is a big difference between companies that want to implement automation solutions and those that actually have the tools, IT people and resources to do it. That’s it.

While this may look different for each customer, we help our customers identify their biggest barriers to adoption and provide customized change management solutions and the best possible support to ensure a smooth implementation. We are learning to help get things done, especially in an industry that resists change and lacks practical resources for successful implementation.

We are also learning more about how our customers are coping with the increasing number of cyberattacks over the past year. As with any solution, their primary concern is ensuring adequate protection for their unique needs, so our team We are learning how to best customize our solutions to meet the very diverse requirements of our customers.

Tommaso Jacopo Ulissi, Nexi
  Tommaso Jacopo Ulissi
Tomaso Jacopo Ulissi, Head of Business Strategy, Nexi

Ulissi is Head of Business Strategy for European paytech Nexi Group.

We at Nexi expect mobile payment transactions to surge 185% in 2022 compared to 2021, and that by the end of the year, the value of mobile payments will reach 445 billion at European market level. , confirmed that in 2022, the rate of adoption of new solutions will be very high if they are designed to solve customer problems and address merchant needs.

For example, our SoftPOS technology, tailored to provide additional opportunities for merchants to easily accept payments from smartphone devices with added flexibility and convenience, proves this to be true.

SoftPOS already knows it can provide customers with a streamlined and flexible shopping experience where they don’t have to wait in line at a particular point of sale. to promote merchants.

But one of the lessons learned this year is that SoftPOS solutions can also be used to mitigate the impact of cyberattacks. I was able to quickly switch to a SoftPOS device so that I could continue to receive .

We can perform rollouts much faster and at minimal cost to normalize payment acceptance without relying on dedicated hardware. , brings even more versatility to an already flexible and simple solution.

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