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Ohio-based KeyBank has adopted fintech Quavo for its QFD automated dispute management platform.
KeyBank Partner Quavo
KeyBank will deploy a cloud-based QFD solution to unify the fraud and dispute process, from claim acceptance and investigation to claim resolution and recovery, to assist in the event of a credit dispute or fraud. Automate manual tasks that are required if discovered.
Jen Martin, Head of Enterprise Fraud Services at KeyBank, said:
QFD integrates with KeyBank’s existing credit card platform TSYS and merchant collaboration software Ethoca to collect the required transaction data and compare it with data provided by relevant cardholders.
This automated process significantly reduces back-office processing time, human capital, and operational resources.
Brittany Usher, senior vice president and head of revenue at Quavo, said the partnership created an opportunity to increase automation, expand digital channels and enhance client engagement at KeyBank.
During our initial discussions on partnership goals and project goals, it was clear that KeyBank had a bigger initiative than just breathing new life into its chargeback and dispute management processes, Usher adds. .
In June, KeyBank appointed Miguel Navarro as its new SVP Business Technology Executive, responsible for conversational AI enterprise delivery.
In May, the company acquired civil servant loan forgiveness counseling platform GradFin for an undisclosed amount.
