Santander UK picks NCR to run its self-service ATM network

Santander UK expands its partnership with US enterprise technology provider NCR Corporation, choosing their ATM-as-a-Service solution to run its self-service network of ATMs.

Santander UK Introduces NCR’s ATM-as-a-Service Technology

NCR upgrades, connects and runs Santander UK’s network of over 1,700 ATMs.

Currently serving more than 14 million customers across the UK, the bank is responsible for managing its self-service channel operations, including software, transaction processing, cash management, ATM monitoring, help desk and hardware maintenance among others. Migrate to NCR. .

Kirsty Lacy, Chief Operating Officer of Santander’s Daily Banking Division, said NCR will operate the bank’s ATM network to provide customers with a better self-service banking experience and greater ATM availability, while Santander’s , said it will be able to simplify its operations and provide more sustainable services. service.

By outsourcing self-service channels, financial institutions can “enhance customer service and accelerate innovation while reducing cost and complexity,” said Frank Hauck, president and general manager of NCR Banking. increase.

NCR is expected to split into two publicly traded companies by the end of 2023.

The company says the split will allow it to “unlock value” for shareholders by creating two companies that can pursue independent growth strategies.