Thames Water, UK’s largest water and wastewater company We partner with affordable software providers for our customers Paylink Solutionthe latest effort to support UK customers with rising costs.
As the UK continues to battle the cost of living crisis, Thames Water aims to directly support its customers with its partnership with Paylink Solutions. Thames Water customers can now access a status breakdown using Paylink’s Embark application.
This will enable Thames Water to develop sustainable payment plans for these customers based on affordable prices. Customers can also use Open Banking to request new payment proposals to manage their water bills.
Automated benefit identification is also integrated into the application so users can see which benefits they are eligible for. In addition to this functionality, Embark also offers its clients professional support as the application is integrated with debt advice providers. pay plan.
PayPlan is offering free debt advice to Thames customers via the Embark application. With your consent, PayPlan advisors can see your customer’s financial information. This allows the service to check the customer’s financial status in real time.
By making it easier for customers to access support and being able to provide them with the right advice as information grows, Thames Water seeks to help customers in financial distress.
Supporting Thames Water customers
Andrew AlderDirector of Development and Partnerships at Paylink Solutions commented on the timing of the partnership with Thames Water.
He explains: With the cost of living and the number of financially struggling customers increasing, this has never been done at a better time. “
Nina White, Thames Water’s Director of Financial Customer Care, commented on the news. Mr White said: We are happy to work with Paylink to understand our customer’s needs and create a journey that allows them to access a wide range of support as smoothly as possible.
“This is very important to us at this time as the cost of living continues to rise and we need to make it as easy as possible for our customers to engage with us.”
The partnership between Thames Water and Paylink Solutions support For customers in the South of England. The water company already offers a number of financial assistance schemes to its customers. Thames Water has revealed that it currently supports more than 300,000 households at discounted rates.
The company’s ‘WaterHelp’ scheme offers a 50% discount on bills for low-income customers. Recently, the Thames Valley income threshold for this scheme was raised to his £17,005. A Londoner can also access the scheme if his income is below £21,749. These rises were established in response to a growing number of people suffering financially due to the cost of living crisis.